In our fast-paced, day-to-day lives we communicate with each other via text, email, Facebook, Twitter, etc. Our technologically saturated world causes many miscommunications that lead to poor results. Many of us spend our days devoid of one-on-one contact, which is the easiest way to attain satisfaction for all parties. Hair stylists spend all day, face-to-face with clients that seek their professional skills and advice. Communication with a thorough consultation with a hair stylist is the key to a client's happiness, and a successful career as a stylist.
At Jade Organic Salon, we pride ourselves on our consultations. Many clients remark that they've never received such undivided attention and useful information at a hair salon. We use organic color because we not only care about the beauty of our clients; we also value the client's health and the integrity of their hair. Our organic color requires an in-depth analysis of the hair for successful results. We create a treatment plan and prescription for a client's specific needs. If the client feels there is a future plan to maintain and achieve a look, they will most likely become loyal customers.
Although organic color is unlike any traditional color in its health benefits and natural results, there are core issues that should be addressed during a color consultation: past and present processes, product usage, and future intentions and products needed.
LOOK
It's imperative to look and completely understand the starting condition of the hair. This is where the stylist is looking for clues and piecing together a history, by using their professional knowledge. We assess with our eyes the need for gray coverage, root touch ups, or color corrections. A stylist can tell more than you may think just by looking.
LISTEN
Listening is the most integral part of the consultation... I spend little time looking at my client through the mirror. Face-to-face contact shows that I am hearing their words. I want to listen to the likes and dislikes of their current hair situation, and make them comfortable and safe. Repeating the client's words prevents miscommunication before it becomes bad hair. Feeling intimidation is a common complaint of many people seeking beauty services. Skills and experience are to be a stylist's quiet thunder, not the focus of a consultation. The client is the superstar in the spotlight, and the stylist is the supporting crew.
LEARN
Lastly, a stylist must learn about their client's hair. We perform a stretch test on the hair to determine if we need to nourish it with protein or moisture, and then we proceed with the appropriate measures. With our chosen line, Organic Color Systems, we create a clean slate for maximum quality and color vibrancy. Many clients are shocked to find out that organic hair color can be compromised by minerals in water supply and even medications. By physically touching damaged or healthy hair we immediately know how to proceed.
At Jade Organic Salon, our guarantee is that we will always look, listen, and learn. As a patron you should feel understood and educated throughout your entire visit to a salon. None of your services should be performed under assumption, and there should be no mysteries. Seek services elsewhere if you're feeling intimidated, coerced, or ignored.
Doing business and consulting face-to-face will never lose its effectiveness. It is the key aspect of all great business and personal relationships. A stylist's greatest achievement is a client who walks out of the salon feeling beautiful inside and out.
At Jade Organic we stick to the basics because it works. We believe the outer beauty we create is molded by the inner mind, body, and spirit. It is our duty as stylists to look, listen, and learn, and it is our responsibility to understand.
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